When you cannot sign in
What each sentence on the sign-in card means and what to do about it, including the three-Mac limit.
Confirmation emails and passwords
When the confirmation email has not arrived, a link has expired or been used, or you need a new password.
Signed out again, and the Keychain
Why the sign-in card can come back on a Mac that was signed in, what the Settings line says about the last check, and why Vixlo never shows a Keychain prompt.
Read-only, and why
What the read-only notice means, what still works, each reason the app can give, and how to lift it.
The browser will not open from the app
What Vixlo does when a button that opens the website cannot launch your browser, and how to get there anyway.
A card Vixlo does not see
What makes a card appear on the launch screen and in the new-library wizard, what to do when it does not, and what to do when the way to scan a card into an open library does nothing.
Start import will not press
Why the import review's Start import button is dimmed or reads (0), what its red sentences and warning rows mean, what to do when the scan fails, and what the four figures count.
The card is not safe to format
What each ending of an import means for the card, what to do when Vixlo will not call it safe to format, and what closing the sheet early leaves behind.
An import that stopped or did not verify
What the last panel means when files did not verify, when you cancelled, when only the backup failed or when Vixlo quit part way, and how to finish the import.
A library that will not open, or will not keep adjustments
A library missing from the launch screen, Open existing library… doing nothing, the Not found and Not connected rows, the Earlier libraries that cannot store adjustments, what Forget does, and a missing index that is rebuilt as the library opens.
Earlier libraries that will not open or develop
Why the three Earlier library rows can read Not found on a Mac with no library of its own, why they cannot store adjustments, and how to develop their photographs.
Not saved, in red
What the red Not saved warning means, where it shows, what makes a write fail, what to check, and how it clears.
Rebuilding the index
What the index is, when to rebuild it, what the sheet says, what comes back from the folder and what does not.
A RAW file that ignores your edits
Why a RAW take can go on showing the camera's JPEG whatever you do to it, what the orange line This Mac cannot develop this RAW file means, what still works, and what to do.
Max quality needs darktable
Why the Export dialog's Max quality engine can read Needs darktable, how to install it, where Vixlo looks for it, and the two refusals that remain once it is there.
Getting help
How to reach a person at Vixlo, what the contact page asks, and what to include so the reply can be useful.