Your account in the app
The app shows where your Vixlo account stands in a few fixed places. This page maps them, names the five states, and says how the app checks the account and what an unreachable website changes.
The five states
| State | What the app shows | What works |
|---|---|---|
| Trial | A countdown notice under the title bar, and on the launch screen a Trial · 7 d chip. | Everything. |
| Subscribed | No notice and no chip; the Settings window and the rail's popover say so. | Everything. |
| Complimentary | No notice and no chip until the last seven days of a dated invite code; then a countdown notice, Complimentary access · 5 days left. | Everything. |
| Payment failed | A red notice, Payment failed, naming the date the app keeps working until. | Everything, until that date. |
| Read-only | A lock notice, Vixlo is read-only until you subscribe, and on the launch screen a Read-only chip. | Every library opens; Export, Hand off and Share review work; culling and developing are paused. |
The notice under the title bar
When there is something to say, a notice sits under the title bar on the launch screen and the cull page: a title, a second line, and an Account page button that opens the website. A trial's is orange with a clock, a failed payment's red with a warning triangle, and read-only's wears a lock. A subscription, complimentary access outside its last week, and an app nobody is signed in to show none. The edit page has no notice of its own; when Vixlo is read-only it shows the lock notice across the page, under its top panel. It is not the strip of frames along the bottom.
On the launch screen the title bar's right-hand end says it in a few characters too: Trial · 7 d, Complimentary · 5 d, Past due or Read-only. Hover it for the sentence from the Settings window. The cull page's title bar has no chip.
The Account section in the Settings window
The Settings window opens with an Account section: the email you are signed in with, one sentence on the state, and at the right a coloured dot with one word, Trial, Subscribed, Complimentary, Past due, Read-only or Signed out.
The sentence is the one place the app explains itself in full: Trial, ends 17 Oct 2026., Subscribed, renews 12 Jan 2027., Complimentary access until 12 Jan 2027., The last payment failed. Update your card on the account page; the app keeps working until 14 Mar 2027., or one of the read-only sentences. The app writes dates short, in your Mac's region format (12 Jan 2027, or Jan 12, 2027 on a Mac set to the United States); the website writes them in full.
Under it, once you are signed in: Subscribe (or Update card after a failed payment) when the state calls for it, then Refresh, Account page and Sign out. Refresh asks the website now rather than at the next check: press it straight after paying or redeeming an invite code, and the state changes within seconds. Your answers lists the three onboarding answers, if you gave them; they are changed on the account page. The section ends with a small line naming the website this build talks to. The Account section goes through it line by line.
The account button on the rail
On the cull page, the side panel's rail ends with Your keys; directly above it, whenever a library is open, is the account button, a circled person. Hovering it names who is signed in. Clicking it opens a popover upward: the email, a small state line, then Manage account… (the account page, in your browser), Settings…, and under a hairline Sign out. The state line reads Trial · 7 d on a trial, Active for a subscription, Complimentary for invited access (Complimentary · 5 d in the last week of a dated code), Past due after a failed payment and Read-only when Vixlo is read-only.
The menu bar has the same two doors: Vixlo ▸ Vixlo Account… and Vixlo ▸ Sign Out of Vixlo. If no browser can be opened, any door to the account page copies the address to the clipboard and says Couldn't open your browser and The link is on the clipboard. Paste it into any browser.
How Vixlo checks the account
The website answers each check with a small signed document saying what the account allows and until when. Vixlo checks the signature itself, so it never needs the website to decide whether it may run. On its own, the app asks at launch, on waking from sleep and once a day while it runs, but only when a check is due: a day after the last successful one, or sooner if the licence it holds has run out, as a trial's does on its last day. A check carries the sign-in this Mac holds, this Mac's id and the Vixlo and macOS versions, and never a photograph, a file name, a library's contents or an edit.
Anything done on the website — paying, redeeming a code, removing this Mac, deleting the account — reaches the app at its next check, or at once with Refresh.
Cancelling is the exception. The licence the Mac holds says nothing about a cancellation, so the Settings window goes on reading Subscribed, renews 12 Jan 2027. until the first check after the paid period ends, and Refresh does not change it. Read a cancellation on the account page: its Plan line says Canceled — Vixlo keeps working until 12 January 2027, and does not renew. See Cancelling your subscription.
Working offline
If the website cannot be reached, nothing changes: the last document stands, and the sentence in the Settings window gains a suffix, Last check: Could not reach the portal: …, until a check succeeds. A paid subscription, and complimentary access with an end date, keep working for 30 days past the end of the period without a successful check; a trial ends on its date either way (When it happens says when the app looks). Complimentary access with no end date keeps working offline for about five weeks after the last check.
The Mac's sign-in itself lapses after about 30 days without reaching the website. A Mac out of touch for longer keeps working on the licence it holds, but its first check after that signs it out and shows the sign-in card; sign in again and it takes its old place, and nothing on the Mac is deleted.
If this Mac's clock is more than five minutes earlier than the last time the website was heard from, dates are judged against the website's time instead, and the sentence says so: This Mac's clock is earlier than the portal's; dates are judged against the portal's time. Setting the clock back extends nothing.